Working for
Glider

Grow with us

Glider has some of the AEC industry’s most talented consultants, managers, developers and thought leaders shaping the future of the digital built environment. We’re growing rapidly so we’re always looking for passionate people to help deliver world-leading projects within the digital architecture, engineering and construction space.

Current vacancies

Head of Operations

The Head of Operations is a new role at Glider, created to lead the day-to-day running of our Delivery team, the largest team in the business. Reporting to the Operations Director, who also leads Product and Development, the Head of Operations owns business-as-usual delivery: making sure every project is resourced, planned and delivered on time, to quality and profitably, and that the people behind it are well led, developed and continually improving.

The Delivery team brings together Senior Project Managers, Project Managers, Senior Information Controllers, Information Controllers and Digital Delivery Managers. Together they deliver handover information, O&M manuals, Health and Safety Files, asset data and Glider Nexus (CDE) deployments for clients across the built environment.

The key purpose of the Head of Operations role is to:

Own the BAU running of the Delivery team, freeing the Operations Director to focus on strategy, Product and Development
Ensure all projects are delivered to agreed scope, timescale, quality and margin
Lead, develop and retain a high-performing, multi-disciplinary delivery team
Build consistent, scalable delivery processes, standards and reporting as Glider grows
Act as the senior escalation point for clients and project teams on delivery matters

Key Responsibilities

Delivery leadership and performance

Own the delivery portfolio across all live projects, with clear visibility of status, risk, resourcing and financial performance
Run the delivery operating rhythm: weekly portfolio reviews with Senior PMs and PMs, prioritisation and escalation
Set, monitor and report delivery KPIs (e.g. on-time handover, first-time acceptance, utilisation, project margin and client satisfaction) to the Operations Director and SLT
Ensure projects are delivered in line with ISO 19650 principles, client information requirements (EIR/AIR) and the MIDP/TIDP
Lead the recovery of at-risk or escalated projects, stepping in with clients where needed
Control project creep across the portfolio, making sure variations are captured, agreed and charged

Resourcing and planning

Own capacity and resource planning across Project Managers, Information Controllers and Digital Delivery Managers, balancing workload and anticipating peaks from the sales pipeline
Review new work at quote stage with Sales and Estimating for deliverability, resource and margin, and ensure a smooth handover from sale to delivery
Build the business case for recruitment and lead the recruitment and onboarding of delivery roles

People leadership

Line manage the Senior Project Managers and senior team leads, and through them lead the wider Delivery team
Own performance management across the team: objectives, probation, annual and biannual development reviews, and any capability or conduct matters with HR support
Build clear career paths and progression criteria across delivery roles (e.g. Information Controller to Senior Information Controller to Project Manager), with training plans to support them
Create a positive, accountable team culture across a hybrid workforce, with attention to wellbeing, engagement and retention

Commercial and financial

Accountable for the financial performance of delivery: project budgets, forecasting, margin and invoicing milestones, working closely with Finance
Identify and deliver efficiency improvements that protect and grow margin

Process, quality and continuous improvement

Own and continually improve delivery processes, templates, quality checks and standards
Work with Product and Development to feed delivery insight into the Glider Nexus roadmap, and lead the responsible adoption of new features, AI-enabled solutions, automation and tooling within the team
Ensure the team complies with Glider’s quality, information security, GDPR and health and safety policies

Clients and stakeholders

Act as senior delivery contact for key clients, building long-term relationships and supporting account growth with the Account Management team
Represent Delivery in operational and leadership meetings, working closely with Sales, Product, Development, Finance and the Asset Intelligence practice

Qualifications & Skills

Essential:

Proven experience leading a multi-disciplinary delivery, operations or project team, including managing managers
Strong background in the construction or built environment sector, ideally in information management, handover, O&M, BIM or digital construction
Track record of running a portfolio of concurrent projects to time, quality and budget
Commercial acumen, with experience of budgets, forecasting and margin management
Experience designing and embedding processes, KPIs and management reporting
A strong people leader: coaching, performance management and recruitment
Confident and credible with senior client stakeholders, with excellent written and verbal communication
Working knowledge of ISO 19650 and information requirements (EIR, AIR, MIDP/TIDP)
Highly systems literate, comfortable with CDEs and data and reporting tools (Excel, Power BI or similar)

Desirable:

Project management qualification (e.g. APM PMQ, PRINCE2 or PMP)
Experience in a technology-enabled services or SaaS business, working alongside Product and Development teams
Experience scaling a team through a period of growth
Knowledge of COBie, the Golden Thread and Building Safety Act requirements, or ISO 55001
Experience delivering for public sector or defence clients
Experience using AI-enabled tools to improve operational delivery, reporting, decision-making or process efficiency, or a demonstrably forward-thinking approach to identifying and adopting emerging technologies
Relevant degree or professional membership (e.g. CIOB, APM, RICS or CIBSE)

What success looks like in the first 12 months

A single, trusted view of delivery performance, with agreed KPIs reported monthly
Forward resource planning in place, looking at least three months ahead
The Operations Director released from day-to-day delivery management
A defined career framework, with a development plan for every member of the team
Measurable improvement in on-time delivery and project margin against the baseline

Salary: £70,000 per annum plus eligibility for a 20% discretionary company bonus

Working hours: Full time (37.5 hours per week Monday-Friday)

Location: Hybrid contract with 3 days in the Chelmsford office

Annual leave: 25 days’ annual leave (plus UK bank holidays)

This role may require some form of Security Clearance (SC) depending on the client or project. To meet the eligibility criteria for SC, candidates must have been resident in the UK for a minimum of 3 years. If clearance is required, Glider will support the successful candidate through the vetting process.

Preferred start date: 27 January 2027

Glider celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please contact HR on 0203 826 8001 or email recruitment@glidertech.com.

To apply for this role, please send your CV and a covering letter to recruitment@glidertech.com.

Information Controller

An Information Controller will work with multiple contacts to gather and collate information, sift through and quality check in order to produce excellent handover information. A keen eye for detail is very important with the ability to communicate well.

Key Responsibilities

The key responsibilities of an Information Controller are, but are not limited to:

Using in house software to manage information provided by subcontractors and clients to ensure timely project handover
Ensure all incoming information is recorded as received and dealt with promptly
Extract information from external sources to complete equipment schedules
Ensure that personal system tasks are actioned on time in full and third-party actions are closed on completion
Review and approve as-built literature/information provided by third parties
Action non-technical comments on manuals
Addressing any project creep and controlling where possible. Elevate to the Project Manager if needed
Maintain project management tools to ensure the information is relevant, correct and up to date
Maintain your ability in the use of, all relevant ICT (Information & Communications Technology)
Feedback any system/process improvements to appropriate internal team to ensure continuous improvement is sustained
Attend training and to develop relevant knowledge and skills
Fulfil roles required as detailed within the Master Information Delivery Plan (MIDP) or Task Information Delivery Plan (TIPD)
In addition to their technical skills, Information Controllers are also called upon to help train new members of the team as and when required.
Attending online client meetings with the Project Manager providing updates on sub contractor performance and general project status reporting
Taking telephone calls from clients and sub contractors

Key Qualifications & Skill Requirements

The key skills and qualities of an Information Controller are:
Construction background, ideally have a firm understanding of M&E
Strong interpersonal skills, ability to communicate both internally and client side
Attention to detail, quality checking is a large part of the role
Understanding of data management
Able to organise information in a logical manner
Work off own initiative and prioritise work load
Methodical, completer finisher, questioning nature
Quality background

Salary: £30,000 per annum

Working hours: Full time (40 hours per week Monday-Friday)

Location: Hybrid contract with 1-2 days in the Chelmsford office

Annual leave: 25 days’ annual leave (plus UK bank holidays)

To apply for this role, please send your CV and a covering letter to recruitment@glidertech.com.

Working at Glider

Work from home and our offices in London and Chelmsford
25 days annual leave + public holidays
Private medical insurance
In-person company events
Finish early Friday (once a month)

Glider for good

We are committed to driving societal change and an environmentally stable future through our actions using Glider people, projects and initiatives for good.
Working in innovative ways with private developers, government bodies and industry bodies we design and deliver solutions that contribute to a sustainable and prosperous future for everyone.

Social value

Our committment

We value our people

We take care of our employees and value the importance of a healthy work-life balance. Our competitive benefits packages are pretty cool and include many things we know you will enjoy – and we’ll even help you get set up to work from home!

We give you space to grow

Our personal development programme will help you to expand your knowledge and try new and crazy things. Plus we’ll top up your brain power with an annual programme of professional skills training and mentoring opportunities.

We like to be inclusive

We want all our people to be empowered and thrive. We encourage applications from all genders, ethnicities, religions, ages and sexual orientations, as well as veterans and people living with disabilities.

What our team says

“My favourite part of my role as a Digital Delivery Manager at Glider is being able to work efficiently in a digitised environment, working together in a thriving dynamic team. Working digitally allows me to be in synchronisation with people, projects, systems, tools, software’s and all other aspects to further aid complete solutions for our end clients.”

Ziyad

Digital Delivery Manager